![]() The companies that are currently providing a high level of customer service will prosper and do just fine." Each and every service or sales call is unique. "The customers are increasingly demanding. "The residential replacement market is difficult," he agreed. With happy and informed employees, one can face the replacement/add-on market head-on, he said. "We also publicly recognize our team members for their accomplishments," noted Jenkins. Then, once a month, we have a joint meeting with all 21 managers and supervisors attending."įrom September through April, the owner shares information about revenues, department performances, and company goals. In turn, each manager meets with his or her department weekly. "We are very open with information," he assured. Having informed employees translates into having happy employees, believes Jenkins. We then make every effort to remove the obstacles in their way and give them the freedom to use their talents and unique capabilities to reach the goals." "We inform every employee of the company's goals. "We engage our employees and keep them involved," explained Jenkins. Based, in part, on what employees relayed regarding the company they work for, The NEWS honored Morris-Jenkins as one of its winners in its annual "Best Contractor to Work for" contest. Growth provides opportunity."Ī hint that Morris-Jenkins is a fun place to work surfaced earlier this year. "To me, the business is not a fun place to work unless there's growth. ![]() "Part of my philosophy is a belief in growth," said Jenkins. This focus has helped the company increase its revenue from nearly $12.5 million in 2004 to more than $15 million one year later. It concentrates its marketing efforts on neighborhoods that are over eight years old. Morris-Jenkins employs over 130 and serves a 30-mile radius in Charlotte, N.C. We make every effort to identify applicants with an aptitude for service during the recruiting process and then when they join our team, we treat them as the special people they are." Those who do choose to serve others are a special breed. I have learned that not everyone is cut out to be in a service business. ![]() "Simply put," said Jenkins, "our business can be defined as people providing service to people. For the record, Morris-Jenkins brought in over $15 million in 2005, with 100 percent of that coming from the residential replacement/add-on market. ![]() It ranks right behind repeat winner American Home Maintenance on the Replacement/Add-On squad. It earned Dewey Jenkins a spot on The NEWS' 2006 Residential All-Stars. One cannot argue with this business strategy and philosophy. ![]()
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